In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Personalization and AI-powered CX can help companies win the battle for customer attention

From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Accelerate customer service experience transformation with Fluid Contact Center solutions.

Rajiv Shesh on how customer experience drives business growth and innovation

AI and ML empower auto manufacturers to leverage vehicle data, addressing customer needs effectively. Explore insights as James DiMarzio, Consultant at HCLTech, unpacks their transformative impact.

A great customer experience drives loyalty, trust and word-of-mouth for years to come. And a great customer experience starts with Great Customer Research.

With a shift in energy production, distribution, and consumption, the global energy sector is witnessing how technology, ESF factors, and customer experience play an important role in it.