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HCL Technologies

Business transformation through managed services

Business transformation through managed services

The client is one of the leading food service providers in North America, which delivers 150,000 food and food-related products to independent and national chain restaurants across United States. It was founded in 1885 and headquartered in Goochland County, Virginia.

HCL signed a five-year Managed Services contract on its ISD model, where total ITO (Apps and Infra) started in March 2011. The contract has been renewed for another 5 years effective 1st March 2017. HCL managed complete IT landscape, enables testing, automation, and contributes to transformation for a leading Food Service Provider in the US.

As a result, the customer achieved Support for Enterprise Applications and complete ecosystem through end to end service management, corrective & preventive actions. HCL Established an integrated service delivery model that includes Transformation Board, Focus group, TCOE and PMO Onsite & Offshore.