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HCL Technologies

Innovative Solutions lead to greater process efficiency

Innovative Solutions lead to greater process efficiency

The client was the theme parks and resorts division of an American multinational mass media and entertainment conglomerate, headquartered in Burbank, California. The client was unable to step up and deliver higher efficiencies and better customer experiences.

HCL was selected to be the strategic partner for providing Development and Integrated Application and Infrastructure support services across the complete business segment portfolio. The team provided the following support in over 4 geographies through a 750+ member team:

  • Proactive application decommissioning and optimization to stabilize the dues system
  • Development and implementation of reservation services, club membership, and guest service systems for the sales and marketing towers
  • End-to-end portfolio analysis to facilitate application modernization in various business processes
  • Agile methodology implementation to reduce time to market of new features

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