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HCL Technologies

IT transformation for a leading Business Information Services company

IT transformation for a leading Business Information Services company

In today’s global scenario, Business Information Service (BIS) providers are experiencing multi-pronged challenges, while meeting the growing demands of customers for personalized and value-added content. Content commoditization, its wide-spread availability and multi-channel/ media delivery also add to the existing complexities.

In this demanding scenario, the client intended to continue its global expansion, improve time-to-market, reduce operational costs, and leverage the benefits of global scale, standards, and technology partnerships, and ultimately enable business transformation.

However, this was a huge challenge, as they had a decentralized and federated back office structure that led to the duplication of processes, non-standardized and overlapping IT systems and lack of standardized tools. Also, the IT decision-making was fractured/ region-specific and not aligned with the overall IT strategy of the organization.

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