HCL Technologies
Multi-channel API Platform Development for a Leading US Telecom Provider
Multi-channel API Platform Development for a Leading US Telecom Provider
Client Information
A national provider of wireless voice, messaging, and data services.
Business Challenges
- Develop a modern API platform that can be accessed through:
- Multiple customer channels - retail, call center, online
- Multiple devices – tablets, laptops, desktops
- Offer a platform for partners with proper controls and security
- Enable marketplace innovation by accelerating time to marketing time to market
Business Benefits
Eliminating inconsistency in the application portfolio:
- Strengthens the brand, facilitates effortless business transactions, reduces training time and increases the productivity of service centres and employees
Enabling re-use of software components across applications:
- Reduces time to market