- Industry Left Col
- Industry Right Col
A leading medical multinational which engages in R&D of pain, oncology, inflammatory and other treatments was facing high volume of incoming repeated incidents from customers and high mean time to resolve such incidents due to manual methods. HCL has deployed iTS - an Autobot solution, which is an AI & NLP based conversation engine that automated tasks and responses by identifying the intent through conversations resulting in reducing repeated ticket volume by 30% for the client.
Download the case study to know more.