HCL’s iTS reduces repeated ticket volume by 30 % for Mundipharma- a leading medical multinational | HCL Technologies

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A leading medical multinational which engages in R&D of pain, oncology, inflammatory and other treatments was facing high volume of incoming repeated incidents from customers and high mean time to resolve such incidents due to manual methods. HCL has deployed iTS - an Autobot solution, which is an AI & NLP based conversation engine that automated tasks and responses by identifying the intent through conversations resulting in reducing repeated ticket volume by 30% for the client. 

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