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HCL Technologies

HCL’s ISE improves the troubleshooting time by 50% for a leading consumer electronics manufacturer

HCL’s ISE improves the troubleshooting time by 50% for a leading consumer electronics manufacturer

A leading multinational consumer and professional electronics, gaming entertainment and financial services conglomerate wanted to save on the troubleshooting time of the defects, enhance productivity and improve data quality. HCL’s Intelligent Sustenance Engineering (ISE) solution helped improve customer satisfaction and exceeded product metrics goals with the help of NLP and context search to identify similar/duplicate defects. Download the case study to know how HCL helped in improving turn around time for defects and faster time to market.

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