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HCL helped a major telecom service provider with 20% improvement in solution identification and 5% productivity improvement with the help of iTS framework

HCL helped a major telecom service provider with 20% improvement in solution identification and 5% productivity improvement with the help of iTS framework

World’s leading IP networking, ultra-broadband access, cloud technology specialist and telecom manufacturer wanted to reduce its turnaround time and mean time to resolve issues. HCL's Intelligent Tech Support (iTS), a support analytics framework, simplifies issue resolution through the state-of-the-art analytics driven approach.

Download the case study to know how HCL helped the client with 20% improvement in solution identification and 5% productivity improvement with the help of iTS framework.

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