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HCL Technologies

Solving the Home Network Challenge

Solving the Home Network Challenge

Consolidated Communications is one of the largest independent local telephone companies in the United States, providing advanced communications services to residential and business customers in California, Illinois, Kansas, Missouri, Pennsylvania, and Texas. The company offers a wide range of services, including IP-based digital and high definition television, high-speed Internet, voice over IP, carrier access, directory publishing, and local and long-distance service. 

Consolidated relied on an internal system that automatically logs into all of the company’s residential gateways but provides no visibility into any devices that lay behind that gateway. For the support agent, even determining the manufacturer and model of the home gateway that Consolidated provided to the customer was not a simple task. Consolidated needed better tools to help it more easily troubleshoot issues in the home network. 

After extensive evaluation, Consolidated Communications chose to deploy HCL Prime Home a standards-based remote management and provisioning solution that provides visibility into the home network based on the Broadband Forum’s TR-069 standard.