The customer is a US electricity and natural gas leader. It is challenged by a very large and complex landscape leading to inability to handle 24 x 7 model with several 3rd party applications integrated with SAP and bi-weekly system refresh and backup using huge storage and system resources.
HCL provided economically optimized solution by automated system refresh and critical activities leading to significant time reduction. Efficiency was achieved by Batch management, backup solution, and introducing automation at various stages. SLA was improved and Proactive landscape monitoring increased the admin infrastructure control.
Reduced the resources required, manual errors, cost & maintenance time along with standardized critical SAP activities. Top line growth was achieved by IM innovations to optimize IM activities globally. More efficiency brought by automation initiative.