This case study recaps how a leading global specialty chemicals company leveraged our differentiated IT outsourcing and transformation methodology to achieve improved customer service experience, support cost restructuring, guaranteed service coverage, and execute a proposed divestiture. The client was concerned about its IT operations limitations such as:
- low productivity
- low resource capacity
- Insufficient support coverage
All of this constrained its IT in serving its business efficiently. Discover how HCL was able to help.