Prospect to Enrollee (P2E) Automation for a large dental benefits system | HCL Case Study

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One of the largest dental benefits delivery systems in the US, covering over 34 million enrollees, needed to acquire and retain business effectively and improve their customer experience. They were in need of a seamless and automated prospect to enrollee (P2E) process for all of their business lines. HCL’s phase-wise P2E transformation approach leveraged PEGA, Salesforce, Metavance, Alfresco, and other technologies to deliver 75% quote and the setup of 85% groups in just five days, with cycle times being reduced by 95%. Know more in our case study here.