HCL Technologies
HCL’s right balance of onsite and offshore application support optimize IT operations
HCL’s right balance of onsite and offshore application support optimize IT operations
The Customer is a chain of leading retail stores, operating over 465 stores across 45 U.S. states. Employs more than 14,000 employees and has recorded annual revenue of USD 3.5Bn.
Business Challenges
• To maintain profitable growth in the changing business landscape
• To optimize IT operations and reduce costs
HCL Solution
HCL provided Production Support along with Application Development and Maintenance. Service delivery excellence was ensured through the following:
De-risked transition
• Very good transition team
• Quick ramp-up of offshore positions and onboarding
• ODC set-up done quickly