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HCL helps the customer get the most out of IT operations by extending support through Managed Services

HCL helps the customer get the most out of IT operations by extending support through Managed Services

HCL helps the customer get the most out of IT operations by extending support through Managed Services.

The HCL Solution

• Offered transparency in services through well-defined CPIs, KPIs, SLA adherence and dashboards-based reporting.

• Ensured integrated delivery and provided a single face to the customer through the Integrated Solution Delivery (ISD) ways of working.

• Employed a managed services model, moving away from a staffing-only model, to bring in benefits such as improvement in the quality of service and faster go-to-market for customer’s new initiatives. 

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.