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HCL helps a leading provider of commerce technologies enhance operations and outcomes with its existing digital commerce capabilities

HCL helps a leading provider of commerce technologies enhance operations and outcomes with its existing digital commerce capabilities

Client Information

With over 500 customers across the globe and revenues of USD 1Bn, the client is a leading provider of commerce technologies, Omni-channel operations and marketing solutions for the world's premier retailers and brands. The client's parent group is a pioneer and also one of the largest C2C platform providers.

Business Challenges

The client chose Magento as their eCOM platform and their current version was lacking adapters to easily integrate with their WMS fulfillment center and ERP, due to which the client was unable to provide an enhanced WMS-Storefront integration to its customers:

  • The client's platform was also lacking capabilities to integrate with third party product/package customization companies

HCL Solution

Proposed to create a Magento fulfilment adapter to enable the client to work seamlessly with Magento-enabled web stores and the client's 'Direct connect' which interface with their WMS

  • Custom developed an extension for Magento to provide an enhanced user interface (XML) between Magento Enterprise and the client's 'Direct Connect' system to interface with WMS
  • Proactively created additional inbound and outbound modules as an extension to standard Magento administration modules:
    • A catalog module to map Magento data fields with fields defined in the client's 'Direct Connect' system
    • A product master module to generate item master feeds to the WMS system

Business Benefits

  • Ability to provide enhanced WMS-Storefront integration, leading to a more comprehensive and smooth end-customer experience
  • Significant transition cost savings as a result of the all new "Web Store" created on Magento that leverages the client's renowned WMS and fulfillment capabilities

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