HCL supports the customer’s vision for enhanced problem management and continued improvement

The Customer is a leading beer company in the U.S. headquartered in Chicago and employing more than 8600 people at their offices, breweries and other manufacturing facilities. 

Business Challenges

• Highly complex landscape consisting multiple applications integrated through various inbound and outbound interfaces

• Business critical applications hosted on Legacy and EOL platforms

• Increasing ticket count and very high open ticket backlog as the existing vendor was providing services without any focus on continuous improvement

HCLTech supports the customer’s vision for enhanced problem management and continued improvement