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HCL enables a leading agency supporting refugees with seamless transition to PeopleSoft

HCL enables a leading agency supporting refugees with seamless transition to PeopleSoft

A leading United Nations agency operating across 120 countries mandated to protect & support refugees wanted transition of its application development and maintenance support from legacy to peopleSoft. The HCL solution provided Seamless transition by deploying HCL’s proprietary ASSeT™ methodology,  Proactive incident and Change and Service Request management for increased engagement efficiency and Unique delivery model providing support globally from multiple delivery locations (Hungary, Switzerland, Jordan, and India). The solution enabled Enabled 6% YoY productivity improvement leading to substantial cost savings, Established Standard Operating Procedures (SOPs) for all production support functions and Utilized the custodian approach with end-to-end ownership of resolving issues by coordination with different entities.

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.