HCL Technologies
HCL helps a large pharmaceutical company create a centralized repository for projects and resources
HCL helps a large pharmaceutical company create a centralized repository for projects and resources
Client Information
One of the largest pharmaceuticals companies in the world
Business Challenges
- Complex manual of service request & authorization process to manage incoming demands, decision making, approvals and forecasting
- Manual resource utilization and allocation, and forecasting resource availability process
- Lack of portfolio view of projects from initiation, execution and management
HCL Solution
- HCL owned the responsibility for piloting the implementation through an effective offshore team. This included implementation of the customized workflow for the service request & authorization process to manage the demand and capacity planning for the resources
- Incorporating the approvals and notifications for the steering committee
Business Benefits
- Generic workflow process to capture demands, approvals and forecasting
- Resource views and dashboards to showcase resource availability and allocations
- Reduce users burden in managing and collating data for senior management reporting