Client Information

One of the largest pharmaceuticals companies in the world

Business Challenges

• Complex manual of service request & authorization process to manage incoming demands, decision making, approvals and forecasting
• Manual resource utilization and allocation, and forecasting resource availability process
• Lack of portfolio view of projects from initiation, execution and management

HCL Solution

• HCL owned the responsibility for piloting the implementation through an effective offshore team. This included implementation of the customized workflow for the service request & authorization process to manage the demand and capacity planning for the resources
• Incorporating the approvals and notifications for the steering committee

Business Benefits

• Generic workflow process to capture demands, approvals and forecasting
• Resource views and dashboards to showcase resource availability and allocations
• Reduce users burden in managing and collating data for senior management reporting