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HCL Technologies

HCL Planview Managed Services (PVMS)

HCL Planview Managed Services (PVMS)

Business Challenges

  • Lack of a global project management framework to define and manage projects and initiatives
  • Absence of consolidated reporting for organization and business projects, and standardized reporting solutions
  • Non-availability of 24*7 global application admin support
  • Absence of multi-version Planview application expertise, best practices and a proven governance model
  • Lack of a hassle-free transition process

HCL Solution

  • Validate post-rollout overall application testing and issue resolution
  • Conduct requirement gathering and impact analysis
  • Provide patch/release recommendations
  • Review existing implementation and business processes to address potential performance bottlenecks
  • Coordinate with end users for ticket communications
  • Update customer knowledge base and documentation
  • Implement application-level configuration changes
  • Update tickets with proposed solutions and confirm resolution
  • Route reported defects through Planview Customer Care
  • Evaluate implemented release version against the latest Planview Enterprise (PVE) release to report on deltas with the impact

Client Testimonial, if any

  • Delivered cost-effective, 24/7 availability from offshore and across multiple-time zones
  • Ensured continuous improvement in customer experience through up-to-date Knowledge Base (KB), Frequently Asked Questions (FAQs) and Known Issues Database (KIDB)
  • Improved issue resolution experience through fully enabled and dedicated support professionals
  • Released resources from day-to-day tool (Planview) administration and support, to focus on other important activities
  • Enhanced Planview customer stability
  • Ensured well-defined governance and communication management
  • Improved coordination between the customer and Planview customer support
  • Enabled on-demand support services at short notice

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We will treat any information you submit with us as confidential.