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HCL Technologies

HCL Planview Managed Services (PVMS)

HCL Planview Managed Services (PVMS)

Business Challenges

  • Lack of a global project management framework to define and manage projects and initiatives
  • Absence of consolidated reporting for organization and business projects, and standardized reporting solutions
  • Non-availability of 24*7 global application admin support
  • Absence of multi-version Planview application expertise, best practices and a proven governance model
  • Lack of a hassle-free transition process

HCL Solution

  • Validate post-rollout overall application testing and issue resolution
  • Conduct requirement gathering and impact analysis
  • Provide patch/release recommendations
  • Review existing implementation and business processes to address potential performance bottlenecks
  • Coordinate with end users for ticket communications
  • Update customer knowledge base and documentation
  • Implement application-level configuration changes
  • Update tickets with proposed solutions and confirm resolution
  • Route reported defects through Planview Customer Care
  • Evaluate implemented release version against the latest Planview Enterprise (PVE) release to report on deltas with the impact

Client Testimonial, if any

  • Delivered cost-effective, 24/7 availability from offshore and across multiple-time zones
  • Ensured continuous improvement in customer experience through up-to-date Knowledge Base (KB), Frequently Asked Questions (FAQs) and Known Issues Database (KIDB)
  • Improved issue resolution experience through fully enabled and dedicated support professionals
  • Released resources from day-to-day tool (Planview) administration and support, to focus on other important activities
  • Enhanced Planview customer stability
  • Ensured well-defined governance and communication management
  • Improved coordination between the customer and Planview customer support
  • Enabled on-demand support services at short notice


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HCL provides software and services to U.S. Federal Government customers through its partner ImmixGroup, Inc. Please contact ImmixGroup, Inc. at

We will treat any information you submit with us as confidential.