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HCL sets up an Authoring Lab for CCM and reduces Time-to-Market

HCL sets up an Authoring Lab for CCM and reduces Time-to-Market

HCL sets up a Customer Communication Management Authoring Lab for a leading financial services company, bringing together functional, business and technical skills in the same lab. This helped to reduce Time-to-Market by 40%, system defects by 85% and increased throughput by 120%.

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