HCL’s Social Analytics Solution helped a leading American insurance firm to lower reporting cost across business lines by 50%
Socialytics was customized for a retailer in Australia to absorb multichannel inputs.
This helped in
- Develop a strategic model for customer experience by improved understanding and identification of customer pain points and requirements
- Proactively identify operational inefficiencies in the internal business functions to improve service delivery
The customer is one of the largest retailers in Australia, who specializes in four major business divisions which include supermarkets, fuel/petrol, and general merchandize, which has cumulative revenues of around $55 billion with more than 4500 retail outlets having more than 200,000 employees across Australia, New Zealand, China and India.