HCLTech achieved an impressive Customer Experience (CX) score of 95 for Contact Centre – Customer Experience Services in the ISG Star of Excellence™. We significantly surpassed the industry average of 80.9.

For this study, Everest Group assessed 15 leading sales services providers and has named HCLTech as a Leader.

This quadrant evaluates providers offering comprehensive Financial Planning and Analysis (FP&A) services. For this study, 36 companies that demonstrate strong domain and technology expertise while leveraging cutting-edge technologies were assessed, and HCLTech is recognized as a Leader.

For this study, 36 companies that leverage the latest technologies, process optimization solutions and data analytics insights to enhance their clients’ cash flow and customer experience were assessed, and HCLTech has been recognized as a Leader.

For this study, 36 companies that utilize advanced technologies to streamline the financial close process, enhance compliance and provide real-time analytics were assessed, and HCLTech has been recognized as a Leader.

Avasant assessed 35 banking process transformation service providers using a rigorous methodology across the key dimensions of practice maturity, domain ecosystem and investments and innovation and positioned HCLTech as a Leader.

For this study ISG assessed 42 companies and has recognized HCLTech as a Leader in ISG Provider Lens™ Procurement Services - Direct Procurement Enablement and Modernization Services

For this study ISG assessed 42 companies and has recognized HCLTech as a Leader in ISG Provider Lens™ Procurement Services - Procurement Operations Modernization Services, 2024

Effectively implemented and managed strategic sourcing, including category management, not only enhances more efficient procurement but also notably increases business value for procurement organizations, primarily because it improves enterprises’ ability to conduct business and improve margins.

In this report, IDC assessed 12 service providers against more than 200 criteria and with its capabilities and forward-looking strategy HCLTech is positioned in the Leaders category in this 2023 IDC.

HCLTech has been recognized as a Leader in Everest Group’s Banking Operations – Services PEAK Matrix Assessment 2023.

This report has assessed profiles of the 23 top-tier service providers offering banking process transformation services and HCLTech has been positioned as a Leader in the Avasant Banking Process.