Verizon Ecosystem Overview
The partnership between HCLTech and Verizon Business combines world-class global infrastructure and service capabilities with cutting-edge automation expertise to deliver modern digital networks that provide a customer-centric experience. Through the integration of Verizon's latest technology and wireline/ wireless connectivity and networking infrastructure with HCLTech's automation skills and MNS expertise, we're committed to helping our customers achieve their digital transformation objectives. This partnership demonstrates our shared commitment to platform excellence as we address evolving customer demands.
AI & Cloud Native Labs
AI & Cloud Native Labs enable enterprises to modernize their cloud infrastructure and integrate AI technologies seamlessly. Our methodology is rooted in a hands-on, consultative approach supported by our vast engineering expertise, application of advanced software practices and a pool of certified SMEs. This ensures your business stays future-ready and competitive.
Our Capabilities
- Next-Gen Managed Network Services, Delivered Globally
- HCLTech – Verizon Joint Solutions
Next-Gen Managed Network Services, Delivered Globally
This partnership brings together two global leaders in enterprise networking to deliver managed network services (MNS) for large-scale deployments. By combining HCLTech’s leading network services and IT infrastructure solutions with Verizon’s powerful network, solutions and scale, we offer enterprises a flexible and agile operating model. This enables them to achieve better business outcomes and accelerate time to market.
What began with MNS has already evolved into a more comprehensive portfolio, leveraging the strengths and capabilities of both companies. Customers now benefit from a top-tier MNS portfolio, a fully digitized experience with AI-driven 5G-powered services, enhanced efficiency, seamless lifecycle management and a broad partner ecosystem.
With a shared focus on innovation, we’re transforming large-scale wireline service delivery to meet the evolving needs of the MNS market.
Comprehensive Network and Connectivity
Holistic management of SD-WAN, LAN/WAN/WLAN, MPLS, campus, data center links. Verizon delivers Private IP, MPLS, 5G business (fixed and managed wireless), LTE/4G/5G WAN/LAN transformation services and more. LAN/WAN performance analysis and optimization. SDN Network Transformation and SDN/NFV solutions. Managed CPEs (Cisco, Aruba/HPE), network fabric (Arista, Juniper), WLAN/LAN Microsegmentation and DPI Governance; and Wireless Site Surveys (Active–Passive).
Automation and AI/ML
Smart network control, seamless ticket automation for event analytics and remediation; Telecom process AIOps and automation; chatbot helps automate repetitive tasks; problem insights; end-to-end visibility into the infrastructure path’s health/performance with Orchestration Evolution (ITSM Integration) using AIOps by leveraging HCL DRYiCE Suite: iAutomate, iAnalyze/iSight DRYiCE SXE: iAutomate Proact/MyCloud/MyAlytics.
Integrated Service Hub
Comprehensive Service Hub: HCL Retail IT Support; Streamlined Retail Operations Center that Accelerates POS Device Management; Carrier Collaboration; 24/7 Incident Handling/User Tier-1 Service Desk/Tower Management Coordination/POS Device Onboarding/POS Tech Refresh One-stop Unification for all POS needs, including support for field desk, tier-1 help desk/global integrated assurance.
Security and Compliance
Continuous threat surveillance, smart eyes on glass, with incident drill testing across hybrid cloud infrastructure environments, including PII/DSS compliance programs for IoT/OT digitalization, improved firewalls, network access, unified policies and custom security solutions.
Cloud and Digital Workplace
Comprehensive hybrid multicloud oversight, smart device cloud meeting space solutions, UCC integrations, collaboration tech support, unified management tools, unified secure collaboration, data storage, unified communications, transforming B2C/B2B handling, tailored customer-centric solutions, bespoke CX transformations.
HCLTech – Verizon Joint Solutions
Combining Verizon’s robust networking infrastructure and scalable solutions with HCLTech’s industry-leading managed services, we establish a new benchmark for delivering large-scale wireline and wireless solutions to enterprise clients. The combined strengths of both companies enable organizations to achieve greater operational efficiency, reliability and flexibility in their network connectivity, implementing OT/IT use cases and service management.
FlexSpace 5G: connected Laptop
FlexSpace 5G is a workplace experience-as-a-service offering. It is a confluence of Verizon’s superior 5G connectivity, best-in-class hardware capabilities and comprehensive IT support services. FlexSpace 5G supports the entire workplace experience value chain and enables a smooth transition to a digital workplace for all categories of employees, whether at the desk, remote, on-the-go or on the frontline.
FlexNet FWA Resilient Edge
This is a unified solution offering Fixed Wireless Access (FWA) and Internet Dedicated Services (IDS) to meet the evolving needs of modern businesses. Combining Verizon’s advanced 5G, LTE and dedicated networks with HCLTech’s managed services expertise, FlexNet ensures that the business stays connected, agile and ahead of the curve.
Private Wireless Network 5G
This solution offers a best-in-class Private 5G network, augmented with end-to-end use case/application testing in enterprise IT/OT environments and a fully managed network. Private 5G provides ultrafast, secure and low-latency wireless connectivity directly to an enterprise’s premises, tailored to their specific environment. From ports and warehouses to plants and campuses, it enables business-critical performance, enterprise-grade security and real-time responsiveness that Wi-Fi and public networks can’t match.
Fixed Wireless Access (FWA)
This is a scalable, cost-effective solution that provides business-grade internet without the complexity of traditional wired installations. It avoids expensive infrastructure with simplified deployment and is Ideal for expanding businesses, remote offices, or backup networks.
FlexSpace 5G: Connected AIPC
Verizon 5G connectivity on AI PCs enables employees to access cloud and on-device AI from virtually anywhere, helping them boost productivity, improve collaboration and drive business impact. This offering is a game-changing innovation from HCLTech, Intel and Verizon by fusing AI-driven performance, ultra-fast 5G connectivity and intelligent lifecycle services into one powerful always-on solution. Primarily for frontline employees across different industry verticals (retail, finance, healthcare, etc.) and equip them to react instantly with AI-powered insights with seamless and secure 5G connectivity.
Clinical Trials: 5G IoT
We deliver end-to-end device provisioning and distribution for clinical trials, ensuring regulatory compliance and leveraging secure 5G connectivity for seamless, reliable data transmission. Our solution empowers decentralized and hybrid clinical trials, enhancing patient diversity, engagement and convenience by enabling direct-to-patient delivery and reducing administrative burdens. With global reach, certified quality and white-glove support, HCLTech makes trial participation easier, more inclusive and efficient, helping advance healthcare innovation for patients worldwide.
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Trends and Insights
HCLTech recognized as a Customers’ Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Managed Network Services
HCLTech is the only vendor recognised as a Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer report for Managed Network Services (MNS).
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Chau Dang, VP of Operations, Governance and Strategy at Verizon Business, discusses how AI and cloud infrastructure are pivotal in transforming telecom and meeting evolving customer expectations
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Global Head of Verizon Ecosystem
HCLTech
Ravi Hadke
Senior Vice President and Head of Tech OEM Strategic Ecosystems
Ravi Hadke is a highly accomplished business leader with more than 20 years of direct and channel-based product, service and sales leadership experience. He has a track of achieving business success and is passionate about creating cutting-edge solutions leveraging HCLTech CloudSMART. He is a visionary leader with a wealth of experience in a variety of fields, including the public sector, manufacturing industry and the defense industry.
Frequently Asked Questions about HCLTech's Verizon Ecosystem
We manage a comprehensive range of network types, including SD-WAN, LAN/WAN/WLAN, MPLS, campus and data center links, Private IP and enterprise 5G connectivity. Our managed network services also cover LTE/4G/5G WAN/LAN transformation, SDN and network fabric solutions—all delivered through a single, unified operating model.
Private 5G delivers dedicated, enterprise-grade connectivity that public Wi-Fi simply cannot match. Our private wireless network 5G solution offers ultrafast speeds, ultra-low latency and built-in security—purpose-built for demanding IT/OT environments like ports, warehouses, manufacturing plants and campuses where reliability and data integrity are non-negotiable.
Our network automation is powered by the HCL DRYiCE Suite, including iAutomate, iAnalyze/iSight, iAutomate Proact, MyCloud and MyAlytics. Together, these tools enable automated ticketing, event analytics, intelligent remediation and real-time infrastructure visibility—reducing manual intervention and delivering faster, more consistent service outcomes for enterprise clients.
Absolutely. Our 5G IoT solution is built for exactly this challenge. We provide end-to-end device provisioning, regulatory compliance and secure connectivity to support decentralized and hybrid clinical trials globally. This streamlines direct-to-patient delivery, increases patient diversity and engagement and simplifies trial management—all backed by certified quality and white-glove support.
The FlexSpace 5G Connected AIPC is an always-on solution developed jointly by HCLTech, Intel and Verizon. It puts Verizon 5G on AI-enabled PCs, giving users access to both cloud and on-device AI from anywhere. Built for frontline workers in retail, finance and healthcare, it combines AI performance, 5G speed and intelligent lifecycle services.
FlexSpace 5G is our workplace experience-as-a-service solution, combining Verizon's 5G connectivity with best-in-class hardware and full IT lifecycle support. It's designed for every type of worker—in-office, remote, on-the-go or frontline—delivering a seamless, always-connected digital experience across retail, healthcare, finance and beyond.
Our managed network services support leading CPE vendors, including Cisco and Aruba/HPE, as well as network fabric solutions from Arista and Juniper. This broad vendor support gives enterprise clients the flexibility to work within their existing infrastructure while benefiting from our end-to-end management, automation and optimization capabilities.
Yes. FlexNet FWA is specifically designed to keep businesses connected even when primary links fail. By unifying Fixed Wireless Access and Internet Dedicated Services on Verizon's 5G and LTE networks, we provide resilient, scalable backup connectivity—making it ideal for remote offices, expanding locations and business continuity planning.
Our managed network services include continuous threat surveillance, incident drill testing across hybrid cloud environments and PII/DSS compliance for IoT/OT digitalization. We also deliver improved firewall management, network access controls and unified security policies—giving enterprise clients the confidence that their network environments meet rigorous regulatory and industry standards.
Our integrated service hub delivers comprehensive retail IT support, including POS device management, POS onboarding, tech refresh and 24/7 incident handling. We also provide user tier-1 service desk support, carrier collaboration and global integrated assurance—giving retail clients a true one-stop solution for all their network and point-of-sale operational needs.
