Overview
Accelerate your AI-driven transformation with autonomous agents on the Salesforce platform.
HCLTech's Digital Business AI Agent Quickstart Program empowers organizations to deploy and scale autonomous agents on the Salesforce platform. By combining HCLTech's expertise in digital transformation, DevOps and responsible AI compliance, we deliver a comprehensive solution for your business needs.
HCLTech offers a comprehensive suite of services to ensure the successful deployment and scaling of AI agents on Salesforce Agentforce. Our services cover all aspects, from implementation to compliance and human-AI collaboration
Business outcome alignment
We help clients evaluate use cases to determine their potential impact and the ROI inputs required for scaling Agentforce within their operations.
AI Agent deployment
We provide end-to-end support for deploying AI agents across customer and employee touchpoints, ensuring efficient and seamless implementation.
DevOps maturity integration
We establish DevOps best practices specifically tailored to the AI agent lifecycle, including automated testing, continuous monitoring and agile iteration.
Compliance and governance
We implement guardrail best practices for AI agent behaviors to prevent unintended outcomes. Leveraging HCLTech Agentic AI best practices and frameworks, we ensure data privacy, transparency and risk management for regulatory alignment and ethical AI accountability.
Human-AI collaboration
We develop workflows for seamless AI-human handoffs to enhance service continuity and customer experience.
HCLTech's Quick Start Program focuses on core solutions designed to drive immediate impact, ensuring alignment with business goals and rapid ROI.
Accelerated implementation and roll-outs
Utilize proven frameworks, pre-defined templates and integration playbooks to streamline AI agent deployment, optimizing both speed and alignment with business objectives.
Transparent and compliant AI architecture
Develop a secure, scalable architecture with embedded compliance protocols to prioritize customer privacy and transparency, utilizing Salesforce's Trust Framework.
Outcome-driven testing
Implement real-time human-AI handoff workflows and conduct rigorous testing across conversational AI performance, LLM advancements and reasoning capabilities to ensure reliability and enhance user satisfaction.
Multi-modal AI capabilities
Leverage chain-of-thought prompting for advanced reasoning and complex task handling, enabling multi-modal AI agents to improve decision-making and operational efficiency.
Our Spotlight
Awards and Recognitions
Leader In ISG Provider Lens™ Salesforce Ecosystem Partners, 2023
Leader In ISG Salesforce Ecosystem Partners - Implementation Services for Analytics Solutions on Salesforce, 2022
Leader In ISG Salesforce Ecosystem Partners - Managed Application Services for Large Enterprises, 2022
Leader In ISG Salesforce Ecosystem Partners - Multi-Cloud Implementation & Integration Services for Large Enterprises, US, 2022
Case Studies
Transforming Operations to Meet Dynamic Business Demands
Streamlining Processes to Increase Productivity and Customer Satisfaction
Changing to Salesforce to Utilize Improved Diagnostic Testing Services
A seamless migration to salesforce for enhanced case management and workflow optimization
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Facilitating smooth communication within a Danish biotechnology firm
We optimized patient experience for a life science and healthcare company
Crafting a unified digital experience for a multi-brand industrial giant
Modernizing legacy systems for enhanced customer engagement and operational efficiency
A more responsive shopping experience for DIY enthusiasts
20% improvement in service efficiency with an AI-driven model
Modernizing financial services for the future
Transforming a global federal credit union with Salesforce
Re-imagining customer experiences for energy & utility major
Improving customer service through cloud integration
Simplifying Manufacturing Operations with Smart Technology
American engine manufacturer reduces service time 15% while doubling customer satisfaction
Redefining customer experience for an African technology group
Implementing a seamless e-commerce portal for customers, from ordering to self-service
Building a Connected Patient Experience for Better Care
Danish biotech transforms patient support while cutting operational costs by 30%
Customer journey to Cloud transformation for a global lifestyle brand
Experience better customer satisfaction and order management with Salesforce and HCLTech
