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Leveraging Hyperautomation
37
For lending solutions, hyperautomation offers major transformative potential, with many of the top insurance and banking brands already making serious investments. At the outset, this digital trend has already drastically reduced manual, resource-...
Holding Hands on the Cloud
235

Jun 22, 2021

Holding Hands on the Cloud: Reimagining Healthcare in a Global Crisis

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.
Into the Future, Together
49
The COVID-19 pandemic has taught us quite a few lessons. For me, there have been two major takeaways. The first is the fact that the pandemic has shown us how much of our freedom and time we take for granted, and how easily it can be taken away by...
Leveraging the Power of Cloud to Completely Transform Business Operations
206

May 25, 2021

Leveraging the Power of Cloud to Completely Transform Business Operations

Sameer Ahluwalia Global Lead – Growth, Practices & Capabilities, DPO

The COVID-19 outbreak and resulting economic crisis have upended how companies work and operate. The massive shift to work-from-home triggered multiple business challenges such as the need for better communication and data security tools, revamp of...
Customized sales enablement strategy drives modern-day sales
90

Apr 13, 2021

Customized sales enablement strategy drives modern-day sales

Katja Kalwak Global Lead - Sales Enablement, DPO

Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital...
Building a value-oriented infrastructure to do business post-2020
237

Apr 05, 2021

Building a value-oriented infrastructure to do business post-2020

Ludovic MALLEZ Senior Sales Director, France, HCL Technologies

While IT infrastructure remains one of the most critical elements of doing business in the digital age, the ongoing pandemic has only amplified the urgency to change business priorities by placing IT expense optimization at the top of the list. Read...
Technical support
170

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This...
Look up! The sky is the limit
225

Mar 05, 2021

Look up! The sky is the limit

Srimathi Shivashankar Corporate Vice President and Program Director, New Vistas

‘[U]ne voûte de cristal impénétrable’ meaning ‘an impenetrable crystal vault’ was coined by George Sand, a female French author. She expressed this phrase in the 1830s while describing a heroine’s agony on feeling her wings collapse and forming a ‘...
The Future of Work
206
As per the findings of the research conducted by HCL in collaboration with the University of St Gallen, the article highlights the factors that are shaping the skill-profile of future-ready workforce in financial services.
Building A True Partnership with Your IT Suppliers
233

Oct 07, 2020

Building A True Partnership with Your IT Suppliers

Gavin Westwood Senior Vice President, Infrastructure Division, Europe

Vested partnerships create highly collaborative business relationships with IT suppliers. Such alliances could help build a roadmap to future-proof your investments, prepare your business to keep pace with rapid advancements in emerging technologies...
Embracing Diversity and Inclusion for Organizational Success
1,074

Oct 07, 2020

Embracing Diversity and Inclusion for Organizational Success

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

'Embracing Diversity and Inclusion for Organizational Success' is a point of view by Andy Packham, Senior Vice President and Global Head of the HCL Microsoft Business Unit. He has recently been recognized for his contribution to HCL's Women...
Holding Hands on the Cloud
235

Jun 22, 2021

Holding Hands on the Cloud: Reimagining Healthcare in a Global Crisis

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.
Working from Home
694
The COVID-19 pandemic has been raging around the world for months now and has affected all walks of life. After the initial fear and trepidation, people are now learning to live with the virus. They are changing their lifestyles and behaviors to...
Experience as a service
2,109

Apr 24, 2018

Experience as a service: Right way to consume digital workplace in 21st Century

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

In the 21st Century, the only asset enterprises should keep on their books, acquire, maintain and train over life is the “Employee”.
The most significant source of competitive advantage will be the workforce's ability to creatively exploit...
Technical support
170

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This...
Being resilient
1,023

Apr 29, 2020

Business resilience in times of crisis

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

A worldwide humanitarian crisis reshaped the world, the way we work, interact, and live, all in an instant. Read how Andy Packham, SVP and Head of HCL Microsoft Business Unit outlines resilience as the key to survival and enhancing the lives of...
Rendezvous
671
Rendezvous, an in-house product of HCL, lies at the center stage of a re-imagined operating model to manage UC infrastructure. Rendezvous turns a conventional operating model into an AIOps-driven model with the help of its four major pillars:...
Remote Working Challenges
848

May 15, 2020

Remote Working Challenges and How to Overcome Them

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Organizations are viewing the work from home (WFH) model as the best business continuity plan during a global pandemic. However, remote working isn’t a new concept. It has been used by enterprises before to give their employees a flexible and...

New Direct Capability- IATA initiative
Hrishikesh - Manager | January 13, 2016
581 Views

All global airlines are trying to increase their ancillary revenue in a variety of ways.  Traditionally the majority of the ancillary revenue was generated as change or cancel fees, baggage charges, etc. For generating additional revenue and with a desire to provide better service to its customers, airlines around the world are creating more personalised service offers at a variety of price points to suit different customer profiles.


Arpan Chatterjee

Digitalisation - Figurative & Quantifiable Dimensions
Arpan Chatterjee - Sales Director - Travel, Transportation and Logistics | December 16, 2015
286 Views

At the cost of repeating myself… ‘What exactly is Digitalisation?’ This certainly seems to be the talk of the town, but is this buzzword a new concept or once again, a fundamental and radical idea, but in a new package? Secondly, assuming for a moment that this is important for today’s business, how does Digitalisation impact the Travel, Transport, Logistics and Hospitality business?


Sourcing Advisor Relations – best practice
Edward Gardner - Associate Vice President, Influencer Relations | February 5, 2015
1210 Views

Sourcing Advisors represent a growing industry of market influencers that are transforming the outsourcing markets across the world. These firms (and independent individuals) are involved in the majority of large and complex ITO and BPO deals, providing a range of services to clients from developing sourcing strategies and target operating models, to running provider selection processes and contract negotiations through to managing transformation, governance programs and deal restructuring.