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Technology | Digital Process Operations

Category blogs - Featured

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Mimicking the Human Brain
4,830
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
Supply Chain
1,501
SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.  
Bots
564

Mar 29, 2017

Rise of U Bots

Rajdeep Basu Solution Architect

The utility industry has been slow in accepting change primarily because the industry has moved in linear fashion for decades. The advent of smart meters, stringent carbon emission targets and falling price of wholesale electricity have forced...
Solution Center
575
Customer Services are gradually transforming into solution centers, providing 360° solution to the customer. These centers are now going beyond to become an extension of the product itself. Unlock the true value of the digital product of the customer
How Technology is changing the Face of the BPO Industry
3,088
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. In recent years, there has been a remarkable transformation in BPO powered by technology.
How Customer Lifecycle Management improves the Utilities & Telecom Industry
574
In an era of rapidly evolving technology, utility companies are constantly on the look-out for innovative and differentiated value propositions and strategies that can revitalize overall customer experience, boost market coverage, ward off competi
Make way for Hybrid Captives
958

Apr 06, 2015

Make way for Hybrid Captives

Jeffrey Nuckols Vice President

Hybrid Captives provide a step change to the existing BPO scenario. By providing a leaner environment that is scale-able, they are definitely the way forward.
Setting up BPM Center of Excellence
2,827
I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation.
Blockchain
995
Unleashing the Potential of Blockchain Blockchain’s Applications in the Telecom, Media and Entertainment Industry
Blockchain
607
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
DIM
330

Sep 03, 2018

Sizing up managed IT services opportunity in the Middle East

Rajesh Thakur Senior Vice President & Business Head

Sizing up the Middle Eastern opportunity for managed IT services
Solution Center
575
Customer Services are gradually transforming into solution centers, providing 360° solution to the customer. These centers are now going beyond to become an extension of the product itself. Unlock the true value of the digital product of the customer
Make way for Hybrid Captives
958

Apr 06, 2015

Make way for Hybrid Captives

Jeffrey Nuckols Vice President

Hybrid Captives provide a step change to the existing BPO scenario. By providing a leaner environment that is scale-able, they are definitely the way forward.
BPMS
559

Dec 05, 2018

BPMS & RPA: Technology Cross-Pollination to Unlock Synergies

Bhavdeep Singh Sethi AVP & Head Intelligent Automation Practice

Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the...
Bots
564

Mar 29, 2017

Rise of U Bots

Rajdeep Basu Solution Architect

The utility industry has been slow in accepting change primarily because the industry has moved in linear fashion for decades. The advent of smart meters, stringent carbon emission targets and falling price of wholesale electricity have forced...
How Customer Lifecycle Management improves the Utilities & Telecom Industry
574
In an era of rapidly evolving technology, utility companies are constantly on the look-out for innovative and differentiated value propositions and strategies that can revitalize overall customer experience, boost market coverage, ward off competi

Mimicking the Human Brain: Infusing RPA with AI
Ajay Singh - Technology Leader, RPA | July 24, 2017
4830 Views

In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies, robotic process automation (RPA) is leaving a mark across industries.
It is unsurprisingly that enterprises generally deploy RPA to tackle high volume, rule-based, mundane, labor-intensive activities across lines of business. However, similar processes with lower degrees of standardization will stand to benefit only partially from RPA.  

As for RPA’s future as an intelligent automation solution, it hinges solely on an enterprise’s overarching technology landscape. The availability of advanced computing infrastructure, robust algorithms, and advanced data storage facilities has converged to create a platform rife with potential for integrating higher forms of automation. Innovations in self-learning and self-healing solutions, natural language processing (NLP) solutions, and knowledge-driven automation can further augment business operations, while amplifying human capabilities.
From genetic testing to robotic surgery, or to identifying benign or malignant skin cancer, AIs and robots are making a huge impact on the healthcare industry. Questions however remain as to the ethics of machines making life and death decisions on behalf of humans. 


SAP IBP – The Next Epoch in Supply Chain Planning
Sylavin Faure - North America Supply Chain Solution Lead | June 29, 2017
1501 Views

SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.

 


Rise of U Bots
Rajdeep Basu - Solution Architect | March 29, 2017
564 Views

The utility industry has been slow in accepting change primarily because the industry has moved in linear fashion for decades. The advent of smart meters, stringent carbon emission targets and falling price of wholesale electricity have forced energy providers to look for disruptive technologies to offer differentiated offerings and services to customers and thereby stay competitive.