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Category blogs - Featured

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Five Goals
1,044
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
automation paradox
199
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.
Digitization
2,298

Apr 05, 2019

Digitization – A Disruption in the Services Space

Anoop Tiwari Senior Corporate Vice President

The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value...
BPMS
559

Dec 05, 2018

BPMS & RPA: Technology Cross-Pollination to Unlock Synergies

Bhavdeep Singh Sethi AVP & Head Intelligent Automation Practice

Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the...
DIM
330

Sep 03, 2018

Sizing up managed IT services opportunity in the Middle East

Rajesh Thakur Senior Vice President & Business Head

Sizing up the Middle Eastern opportunity for managed IT services
Customer Support
931

Jul 12, 2018

IoT and the future of Customer Support

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Blockchain
607
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
374
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
Blockchain
995
Unleashing the Potential of Blockchain Blockchain’s Applications in the Telecom, Media and Entertainment Industry
Five Goals
1,044
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
Setting up BPM Center of Excellence
2,827
I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation.
How Technology is changing the Face of the BPO Industry
3,088
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. In recent years, there has been a remarkable transformation in BPO powered by technology.
automation paradox
199
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.
Customer Support
931

Jul 12, 2018

IoT and the future of Customer Support

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Mimicking the Human Brain
4,830
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
Digitization
2,298

Apr 05, 2019

Digitization – A Disruption in the Services Space

Anoop Tiwari Senior Corporate Vice President

The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value...
374
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
Supply Chain
1,501
SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.  

Setting up a BPM Center of Excellence (CoE)
Shantanu Baruah - Vice President | February 3, 2015
2827 Views

I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation. (You can read it here). The blog focused on how BPM can help in implementing new age applications without going through complex legacy modernization.  However, before realizing the full potential of an elegant BPM implementation, one of the most critical factors for success is to setup a BPM center of excellence.


Five Goals for Your Identity and Access Management Operations
Nikhil Kumar - Principal Services Architect | June 10, 2019
1044 Views

https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the next level by introducing an enterprise grade IAM infrastructure – introducing agility and setting the stage for automation.

 My goal is to help you set up a software factory for your world—I’ll do this by summarizing five goals for your enterprise grade identity an access management infrastructure. Goals one, two and three were summarized in previous posts (I’ll provide the links in a future post). A detailed summary of goals four and five are coming soon.


Escape your automation paradox and focus on integrating ia instead
Elena Christopher - Research VP, HFS Research | April 19, 2019
199 Views

Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.