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Category blogs - Featured

Big Idea 2015: Imagine the new Energy World
758

Big Idea 2015: Imagine the new Energy World

The Energy and Utilities Industry stands at a cross roads of finding the new big idea and how will Technology change the way we use our resources.
Shailendra Agrawal - Vice President

Blog Category Listing

Future of the customer engagement journey in utilities
131

Nov 17, 2020

Future of the customer engagement journey in utilities

Kamal Arora Associate General Manager

Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
Water Management
158

Oct 15, 2020

Data and Analytics in Water Management

Manikandan Palanivel Senior Solution Architect, Digital & Analytics

With the increase in population across the world which is directly proportionate to increase in water consumption in homes as well as industries, there has always been a necessity to implement and keep improving water management continuously. With...
IT/OT Convergence: Unlocking New Potential in Oil and Gas
454

Jul 29, 2020

IT/OT Convergence: Unlocking New Potential in Oil and Gas

Nitin Sharma Industry Principal, Oil and Gas

Oil and gas industry is at an inflection point. Downward price revision due to price wars and falling demand due to COVID-19 has been a double whammy for the industry. IT-OT integration holds the key to unlock low-cost business value which can help...
Work from Here vs Work from Home: What it Means for Utilities
938

Jun 22, 2020

Work from Here vs Work from Home: What it Means for Utilities

Anurag Vijaywat Senior Regional Sales Director, Energy &Utility, Australia,

The COVID-19 outbreak is the black swan event that may define this decade, maybe even this century. But its not all gloom and doom for Energy & Utilities sector. For utilities, WFH has instead become ‘Work from Here’, where ‘here’ refers to...
COVID19 is impacting IT
440

Jun 15, 2020

How COVID19 is impacting IT & other industries?

Prabhat Kumar General Manager, Cloud Native Practice

IT companies depend upon other industries for their projects. With so much disruption, many potential and existing customers will be forced to re-prioritize their budgets and IT investments may be diverted into the core businesses.
Smart meters
517

Apr 21, 2020

Keeping the Lights on for the Energy and Utilities Industry during COVID-19

Samrat Bera Associate Vice President, E&U and O&G, IoT WoRKS™

The COVID-19 pandemic has affected every industry, with energy and utilities (E&U) being no exception. Industry leaders are taking drastic steps to bring about wholesale changes to their operations and service offerings. Learn more about these...
Utilities
639

Apr 20, 2020

Utilities – Way forward for managing business operations after COVID-19 pandemic

Kamal Arora Associate General Manager

In the last few weeks, our lives have changed in a way we would never have imagined. More than one-third of the world population is home quarantined, and many governments have already announced lockdowns for 3-4 weeks, which could extend to six...
Decarbonizing
234

Mar 06, 2020

Decarbonizing the Grid: Resilience at the Edge

Prakash Menon AVP & Industry Principal - Utilities

Over the last few years, electric grids have been decentralizing, resulting in wider use of distributed resources with energy flow happening bi-directionally as well as laterally. Utility companies are increasingly implementing solutions such as...
Utilities Influence
200

Jul 03, 2019

How Can Utilities Influence its customer / impact the life style

Prakash Menon AVP & Industry Principal - Utilities

The E&U industry is shifting gears, from complex customer information management systems to customer engagement platforms. E&U companies are eager to reap the benefits of the environmental movement and this enthusiasm is, in turn, shaping...
Big Data
3,614

Nov 28, 2018

Big Data & Analytics in the Energy & Utilities industry

Amit Handoo CLIENT PARTNER & REGIONAL SALES DIRECTOR (US)

The energy and utility industry typically comprises power plants generating electricity, transmitted over long-distance transmission lines and then finally supplied over distribution lines to residences and businesses.
The energy and utility...
IoT
2,778

Feb 26, 2018

IoT Impact on manufacturing

Saurabh Chaturvedi Deputy General Manager

The blog talks about impact of internet of things in Manufacturing. There has been lot of development in adopting next-gen technologies like IoT in MFG and there has been huge investment under the use cases identified in this vertical.
AI
2,542

Nov 26, 2018

AI & RPA in Energy & Utilities

Prashant Dixit Specialist

The Utility industry is shifting from a highly traditional, regulation-driven marketplace to an advanced technology-driven environment. For Infrastructure optimization and supply-demand balance, use of the smart devices has increased exponentially...
IT/OT Convergence: Unlocking New Potential in Oil and Gas
454

Jul 29, 2020

IT/OT Convergence: Unlocking New Potential in Oil and Gas

Nitin Sharma Industry Principal, Oil and Gas

Oil and gas industry is at an inflection point. Downward price revision due to price wars and falling demand due to COVID-19 has been a double whammy for the industry. IT-OT integration holds the key to unlock low-cost business value which can help...
Digital Customer Experience
551

Dec 06, 2018

Digital Customer Experience: Making Customer Experience (CX) better

Michael Woodworth Senior Consultant

Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Force Multipliers
1,250

Mar 18, 2019

Internet of Things (IoT) Security: Key Challenges & their Force Multipliers

Ashay Chaudhary Principal Technology Architect

Internet of Things (IoT) Security: Key Challenges & their Force Multipliers
COVID19 is impacting IT
440

Jun 15, 2020

How COVID19 is impacting IT & other industries?

Prabhat Kumar General Manager, Cloud Native Practice

IT companies depend upon other industries for their projects. With so much disruption, many potential and existing customers will be forced to re-prioritize their budgets and IT investments may be diverted into the core businesses.
Future of the customer engagement journey in utilities
131

Nov 17, 2020

Future of the customer engagement journey in utilities

Kamal Arora Associate General Manager

Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
Water Management
158

Oct 15, 2020

Data and Analytics in Water Management

Manikandan Palanivel Senior Solution Architect, Digital & Analytics

With the increase in population across the world which is directly proportionate to increase in water consumption in homes as well as industries, there has always been a necessity to implement and keep improving water management continuously. With...
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Big Idea 2015: Imagine the new Energy World
Shailendra Agrawal - Vice President | January 15, 2015
758 Views

The Energy and Utilities Industry stands at a cross roads of finding the new big idea and how will Technology change the way we use our resources.
Home

Future of the customer engagement journey in utilities
Kamal Arora - Associate General Manager | November 17, 2020
131 Views

Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change to maintain the status quo. In the last few years, the utilities customer’s expectations have changed a lot, and they are interested in receiving personalized digital notifications, energy-saving ideas, and omnichannel communication. The eco-friendly customer also wants to take control of their energy usage and has ideas for maximizing their usage of green energy. On top of this, emerging business models such as EV charging, DERs, microgrids, and connected homes etc., are forcing utilities to offer innovative solutions and experiences for their millennial customers.

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Data and Analytics in Water Management
Manikandan Palanivel - Senior Solution Architect, Digital & Analytics | October 15, 2020
158 Views

With the increase in population across the world which is directly proportionate to increase in water consumption in homes as well as industries, there has always been a necessity to implement and keep improving water management continuously. With the advent of devices that can capture remote data on water flow and also transmit water usage data to various other devices, helps to store the data for further analysis and analytics. With such analysis and analytics, increase in the optimization of water usage, providing quality water with low cost, reducing wastage of water, etc are becoming feasible to the water management companies. This blog will be taking you through some of the data sources with some COTS products that receive data from different sources and how analytics are done on top of such collected data.