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Cognitive Product Support
704
In an era of widespread digitalization, organizations are consistently striving to offer evolved experiences to their customers. Product support forms an essential part of customer experience and it is now imperative to make product support...
Comprehensive Digital Transformation for enhanced customer experiences
1,273
The telecom industry, is currently striving to address a wave of challenge and transformation.Discover how organizations can combat challenges by altering their focus from ‘quality of service’ to ‘customer experience’.
Elatic vs Solar
10,408

Jul 26, 2016

ElasticSearch Vs Solr

Anil Rawat Lead Engineer , Engineering R & D Services

In big data search , primary choices are Elasticsearch and Solr that are open source enterprise search platforms and have the ability to perform full-text searches and faceted searches. In this blog, we take a deeper look and compare these two...
Pivot
4,218

Jul 19, 2016

Pivot Analysis in Big Data

Sivasubbu B Technical Lead

Pivot analysis is an essential and integral component for many business enterprise reporting. Read the blog to learn the scope of pivot analysis in big data
customer experience
2,346
The aviation industry is witnessing a boom of growth and expansion.  ‘Experience’ is taking the center stage of the customer engagement blueprint.
Li-Fi
1,348

Jun 27, 2016

Li-Fi: Data through illumination

Tushar Software Engineer

Li-Fi or Light Fidelity has emerged as next gen technology of wireless communications. It simply means data through illumination. Discover how it is one step better than existing Wi-Fi technology
Future of Monitoring
573

Jun 22, 2016

Future of Monitoring

Prashant Joshi Technical Specialist-Engineering R&D services

Recent research says that more than 60 % of Enterprises use more than 10 monitoring software to monitor all their applications and infrastructure. In the background of no single software to monitor all entities, we are exploring unified monitoring...
IOT
1,527

Jun 15, 2016

Need of Monitoring for IoT Devices

Pankaj Gairola Software Engineer in Agile Project

In this growing world of technology where everything is connected, the monitoring of devices becomes indispensable.The traditional way of monitoring may not be capable to monitor the IoT devices.It is crucial time to explore more compatible and...
Right Sensors for Object Tracking
4,383
Choosing right sensor for tracking objects is really important and there are many criteria to determine which sensor should be used. Read more on how sensors are classified based on property:
Performance Optimization
524
Performance Optimization of web experience makes page's interaction and rendering as smooth as possible. Read this blog to know more about strategies involved in performance optimization
Design Thinking
840
Many organizations have adopted the design thinking approach as a part of their culture to tackle complex problems and improve their existing products or designs. Following the iterative process of Research, Ideate and Prototype, they have embraced...
User Research
222

Feb 26, 2018

User Researches within Budget

Saravanan N C Technical Lead

User research data provides valuable information about the potential users, their needs, behavior, and pain points.The blog demonstrates the importance of user research and breaks the myth of user research being expensive for projects. The blog...
Network Slicing
699
Network slicing enables operators to deploy multiple independent end-to-end networks, potentially with the same infrastructure. Each slice can be customized for different services and businesses resulting in significant revenue savings. Network...
Enabling the Cognitive  in Product Support
320
The buzz words of automation, AI, RPA and others have been the mantra of all discussion forums, conferences, and even news channels! What is interesting to see is if you look at 5 of the top 8 companies by market cap in the world – Amazon, Alphabet...
Testing of Android Based Applications Using Robotium
1,005

Mar 29, 2016

Testing of Android Based Applications Using Robotium

Naveen Kumar Jain Technical Manager, ERS-HNC-ISV-System Software & Edge Analy

In the era of smart phones and mobile computing, the smart phone is a hot topic in the market of latest technology trend and swiftly rising day by day. This has become possible because of the ease of accessibility of phone with the help of wider...
Usability Testing
251

Apr 21, 2017

Is Usability Testing (UT) a complicated process

Shobana Nagalingam Designer - Interaction Design

Usability is the ease of use and learnability of any human-made-object which can be a tool or a device. Usability Testing (UT) is a technique used in user-centered design methodology to evaluate a product by testing it with real users. This blog...
Design Thinking
638
Enterprises striving to harness new technologies and fulfill emerging consumer demands often face unfamiliar challenges – design thinking is a comprehensive problem solving approach that considers several aspects to create a multifaceted solution,...
Amit
210
Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses...

Need for Monitoring in Embedded Space
Vivek Goel - Technical Lead,Engineering R&D services | August 10, 2016
2642 Views

Embedded systems have become an integral part of our daily life.Embedded systems monitoring plays a crucial role in the overall success of the entire system .Read the blog to know various techniques to monitor embedded systems


Cognitive Product Support – Recalibrating Customer Experiences
Supreet Kondal - General Manager,Engineering R & D services | August 2, 2016
704 Views

In an era of widespread digitalization, organizations are consistently striving to offer evolved experiences to their customers. Product support forms an essential part of customer experience and it is now imperative to make product support intelligent.


Digital Transformation for Telcos can enhance customer experience
Rupy Sikka - Vice President, HCL Engineering R&D Services | July 27, 2016
1273 Views

The telecom industry, is currently striving to address a wave of challenge and transformation.Discover how organizations can combat challenges by altering their focus from ‘quality of service’ to ‘customer experience’.