Cognitive Product Support:Next Phase of Intelligent Support Services
Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.
Feb 01, 2017
Bits & Bytes of Self-Driving Car
‘Autonomous Drive = Self Drive’ However, the key question is: will it ever be possible to have a car that drives itself? The key to success of self-drive cars, may not, fully lie with engineers. We have to also consider, deeply, social factors. This...
Feb 01, 2017
Using Variability and Volatility for Business Advantage
Business is usually accompanied by a huge degree of uncertainty and unpredictability that manifests in the form of volatility and variability. Our ability to accept variability and volatility will help us plan smarter processes. By doing so, we also...
Feb 01, 2017
Bits & Bytes of Connected Automated Driving
Automated driving is going to bring the next big tech revolution in the automotive industry. The R&D teams of various automotive manufacturers are trying to establish a system that can effectively resolve the randomness of reality in everyday...
Jan 30, 2017
Eliminating Data Vulnerabilities with a ‘Resilient’ Cyber Security Model
In recent years, security testing has emerged as a source of corporate integrity, brand reputation, and customer accountability. Security testing encompasses network, applications, and devices – including opportunities such as IoT security testing,...
Jan 27, 2017
Accessibility- don’t just think compliance, think inclusivity
Technology has come a long way in the past few decades, yet when it comes to accessibility, the digital revolution has barely scratched the surface. Companies need to proactively embrace inclusivity right from conceptualization stage – incorporating...
Jan 27, 2017
Design thinking: Evolution and Innovation
It is difficult to ascertain the origins of design thinking – probably always an integral element of human thought. Technology is a pivotal force when it comes to design thinking. However, it is the engineering division that is largely responsible...
Jan 11, 2017
Digital Transformation and Branding in the Next Generation Enterprise
Digital Transformation must be an integral process in the emergence of the 21st Century Enterprise. Consumers are driving the digital economy and companies must embrace this change by making fundamental changes to its core operations. This blog...
Jan 04, 2017
The Key to Successful Product Support
Product support is provided to customer when the product fails to function in the desired manner. The issue may be with the customer's usage or with the embedded software/hardware failures. Questions on quality arise when testing/lack of end-to-end...
Jan 04, 2017
The Essence of Contextual Enquiries
Let us have a look at the word – Context. It specifically means “The situation within which something exists or happens”. Now, let us concatenate it with application development. Before laying down the stepping stone for the application, one must...Pages
Nov 02, 2017
Design Thinking: Putting customer and customer experience at the core of product innovation
Successful companies are increasingly putting customers, not technology, at the heart of product design. It turns out that understanding what problems customers have and how a product can solve them is more important than simply incorporating new...
Oct 25, 2017
Partner Enabled Innovation in Healthcare
Healthcare, today, demands a system that can efficiently cure or manage multiple comorbidities in an individual, find novel ways of optimizing cost of care including self-help, remote patient engagement or home care. To top it all, the new...
May 29, 2017
Empathy—the Backbone of Design Thinking
Many organizations have adopted the design thinking approach as a part of their culture to tackle complex problems and improve their existing products or designs. Following the iterative process of Research, Ideate and Prototype, they have embraced...
Sep 06, 2017
Enhancing Agent Experience at Contact Centres
Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses...
Mar 03, 2016
Improving Efficiency Of Vulnerability Assessment In NFV Based Cloud Networks
The concept of virtualizing the network equipment is picking up fast. Popularly known as Network Function Virtualization (NFV), this concept aims to virtualize network functions by running them as software on standard server grade hardware and do...
May 19, 2017
Network Slicing – Enabling Next-Gen 5G Mobile Network Optimization
Network slicing enables operators to deploy multiple independent end-to-end networks, potentially with the same infrastructure. Each slice can be customized for different services and businesses resulting in significant revenue savings. Network...
Aug 21, 2017
Move Over SMAC, the Future of Tech is now RAPID!
The SMAC stack (or Social, Mobility, Analytics and Cloud) has been one of the most used, overused and abused acronyms of the tech industry. Everything tech is linked one way or another to SMAC, they say. True, there have been businesses who didn’t...
Nov 17, 2017
Module Pattern – structure your JavaScript as modules
A pattern is a reusable solutions that can be applied to a commonly occurring problem. Design patterns are advanced object-oriented solutions to commonly occurring software problems.Module design pattern is very useful for many reasons. Its main...