Product support is provided to customer when the product fails to function in the desired manner. The issue may be with the customer's usage or with the embedded software/hardware failures. Questions on quality arise when testing/lack of end-to-end testing impacts product quality. Companies nowadays aim at releasing products faster to maintain their market share which may lead to quality being compromised. What customer expects is 100% error/defect free product. Is this achievable? What measures needs to be taken for delivering high quality products? Read this blog to find more insights on this.
- Industry Left Col
- Industry Right Col