Sadanand S Mudgur
Analytics Leader , HCLTech
An enhanced focus on digital technologies is empowering enterprises to streamline operations and stay ahead in a competitive business paradigm.
As more and more organizations accelerate digital transformation initiatives, the need of the hour has ...
Operations Command Center (OCC) is a platform that leverages real-time data and a predictive analytics model to provide actionable insights. It uses an AI-led decision making approach, in which ‘what-if’ predictions, alerts, and scenario simulations ...
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer experi...