Sadanand S Mudgur | HCL Blogs
Operations Command Center (OCC) is a platform that leverages real-time data and a predictive analytics model to provide actionable insights. It uses an AI-led decision making approach, in which ‘what-if’ predictions, alerts, and scenario simulations ...
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer experi...