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Operations Command Center (OCC) is a platform that leverages real-time data and a predictive analytics model to provide actionable insights. It uses an AI-led decision making approach, in which ‘what-if’ predictions, alerts, and scenario simulations ...
Great customer experience, speed, and accuracy are the current needs of today’s next-gen enterprises. The generic “one-size-fits-all” approach no longer works as a response for the modern customer. In the volatile, uncertain, complex and ambiguous (V...
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer experi...