Sadanand S Mudgur | HCL Blogs

Sadanand S Mudgur

Analytics Leader , HCL

Writes About :

Big Data and Analytics

Coming from the data warehousing and data mining background, Sadanand Leads the Governance and Analytics Practice. In his previous stints, he has handled diverse roles such as Operations MIS, Business Analytics, Client Delivery Lead, Customer Excellence, and FP&A. He has experience in setting up Global teams and process from scratch. In several occasions, he has developed innovative performance systems and strategies that has delivered superior business results and leveraged the potential of information and Analytics in creating business advantages. Sadanand holds BSc (hons) in Computer Studies from Teesside University, and MS from University of Greenwich, London.

Operations Command Center – The Engine behind ‘Future-Ready’ Companies

Operations Command Center (OCC) is a platform that leverages real-time data and a predictive analytics model to provide actionable insights. It uses an AI-led decision making approach, in which ‘what-if’ predictions, alerts, and scenario simulations ...

Transforming Customer Experience and Business Operations with Analytics: The HCL Advantage

Great customer experience, speed, and accuracy are the current needs of today’s next-gen enterprises. The generic “one-size-fits-all” approach no longer works as a response for the modern customer. In the volatile, uncertain, complex and ambiguous (V...

“Customer Experience” to be “The Differentiator”

The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer experi...

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