Sue Laurent | HCL Blogs
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Sue Laurent, Principal Product Marketing Manager

As I’ve said in previous posts, the House of Resiliency has two sides: Strategy and Execution. Propping up each side are three pillars: Customers, Systems and Culture. The two sides mirror each other in how you decide and then how you execute your...
By:

Sue Laurent, Principal Product Marketing Manager

In the House of Resiliency, the three pillars supporting strategy are the Customers, Systems, and Culture you have in place to enable decision-making in your organization. These are balanced by three similar pillars of Execution, which define the act...
By:

Sue Laurent, Principal Product Marketing Manager

As we continue to unpack the 6 traits of Adaptive Organizations, let’s take a closer look at Trait #2: How Decisions Are Made. Adaptive Organizations are aware that the world is ever-changing. To make more dynamic, effective adjustments, they make...
By:

Sue Laurent, Principal Product Marketing Manager

If you’re on an agile team or work for an agile organization, the notion of customer feedback loops isn’t new to you. But what does “customer first” really look like in an adaptive organization? How can an adaptive organization keep the customer’s wa...
By:

Sue Laurent, Principal Product Marketing Manager

Is your organization adaptive?. Is your organization agile? Frankly, it doesn’t matter what word you use if you can’t sense and respond to challenges and opportunities in the market, wherever they come from. What does matter is that one of tho...