Yatindra Mahajan
Practice Head – Networks and Contact Center Services , HCL
Traditionally, much like operating systems, cloud computing platforms have provided basic underlying programs to help companies seamlessly access software applications and physical servers from remote locations. While conventional cloud services have...
In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS. B...
Imagine entering a room full of strangers intending to interact with them. What if you are coming to buy, return, complain, or ask for help? What if one of the strangers turns out to know you well, is super quick with responses and addresses all your...
Ever since Professor Alan Turing proposed the principle of the modern computer in 1936, computing has come a long way. While advancements to date have been promising, the future is even brighter, all thanks to quantum computing, which performs calcul...
Cisco Enterprise Network BU invited HCL to participate in the Enterprise Network and Mobility Village ‘CiscoLive’. HCL’s automation framework – “NetBOT”, created a buzz with use cases demonstrating third-party support to the DNAC ecosystem.
The Game of Thrones (GOT) fan in me was hoping to meet the mascot for Network Intuitive, Peter Dinklage, at the Cisco Partner Summit in Dallas. Even before Google and Cisco announced their partnership, Google was ensuring I see the video often on my ...
There are a lot of ways to detect the technical trends in the industry. My friends who work (or have worked) at IDC, Gartner, and the like will cringe when I say: “The auto-rickshaws in India serve as a very helpful pointer as well.” I clicked a phot...
Today enterprises embarking on IT transformation expeditions are often limited by the lack of intelligent network platforms. That's where HCL comes in! we are helping modernize networks critical to these missions, Whether it is digital workplac...
Cloud adoption necessitates network policy revamp. HCL’s Transport Independence Site framework accommodates changing traffic patterns that traditional WAN architectures are unable to support.