Aditi Lamba | HCL Blogs

Aditi Lamba

Senior Management Trainee, Marketing - Next Gen Networks and Fluid Contact Center , HCLTech

Aditi Lamba is a part of the digital foundation marketing team at HCL. She is involved in collaborating with the business teams to strategize and create effective communication plans for the next -generation portfolio of products and services. Currently she is working with the Next Gen Networks and Fluid Contact Center service division of the digital foundation. She has joined as a Senior Management Trainee post completing MBA in marketing from IMT, Ghaziabad.

From Data Overload to Decision Analytics with Contact Center AI – Three Tips

By:

Kumar Gaurav, Associate Consultant and Solutions Architect, Contact Center Technology

From visiting the brick and mortar stores for shopping to saving the products in the ‘e-cart’, customers have evolved and so have their buying journeys. This evolution demands that even enterprises evolve in their business strategies, so that their m...

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