Amit Puri | HCL Blogs
By:

Amit Puri, Associate Vice President

Customer Experience (CX) professionals, while already under the burgeoning stress of dwindling bottom lines were dealt a sucker punch with the onset of the COVID-19 pandemic. The pandemic was a major “black swan event” that impacted businesses and li...
By:

Amit Puri, Associate Vice President

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to re...