Amit Puri | HCL Blogs

Amit Puri

Associate Vice President , HCL

Writes About :

Covid-19

Customer Experience

Travel, Transportation & Logistics

Retail and eCommerce

Automation

Over 25 years of overall experience across diverse markets and industries with a strong track record of matrix-managing, cross-functional teams that collaborate as a focused unit to achieve aggressive business goals and revenue targets.

Worked with several large Global Retail & Consumer Goods clients in designing and implementing Business Process solutions that address today's challenges and tomorrow's opportunities.

From business strategy to operations and technology optimization, Amit has deep domain and industry expertise in Consumer Services and projects associated with RPA, CRM, Call Center Services, Customer Driven Marketing, Localization and Clustering, Social Media Analytics, Assortment Optimization, Forecasting, Marketing Mix, Price Optimization, Fraud Detection and Prevention, Supply Chain, Document Management and Shared Services Implementation (Finance / HR / Corporate Services)

Outlining Customer Experience (CX) Challenges in the New Normal

By:

Amit Puri, Associate Vice President

Customer Experience (CX) professionals, while already under the burgeoning stress of dwindling bottom lines were dealt a sucker punch with the onset of the COVID-19 pandemic. The pandemic was a major “black swan event” that impacted businesses and li...

Key Focus Areas in Retail, Post COVID-19

By:

Amit Puri, Associate Vice President

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to re...

Covid-19

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Technology

Industries

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