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Customer Experience (CX) professionals, while already under the burgeoning stress of dwindling bottom lines were dealt a sucker punch with the onset of the COVID-19 pandemic. The pandemic was a major “black swan event” that impacted businesses and li...
The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to re...
The long term social, economic and health impacts of the COVID-19 virus are still evolving. The COVID-19 situation is complex and a considered and well managed response by retailers will have a major bearing on how well they ride the waves coming out...