Elena Christopher is Vice President, Industry Research at HfS. Elena is responsible for driving the industry-specific research agenda for HfS – digging into the major trends impacting each in-scope industry and the implications for business process and IT services. She collaborates with her fellow analysts to cultivate the industry angle on major trends such as automation, artificial intelligence, blockchain, digital business models and smart analytics. Elena’s primary coverage areas are High-Tech and Banking. In addition, she drives the industry point of view across all HfS researchType Default Text
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.