Kumar Gaurav
Associate Consultant and Solutions Architect, Contact Center Technology , HCL
The COVID-19 pandemic has changed the mindset of companies on how to handle their customer service operations. Nobody anticipated the temporary changes done by the companies would become a long-term change. Businesses had to work harder to understand...
The coronavirus pandemic has brought about the most radical changes throughout the world, be it in an individual’s lifestyle or in global business operations. Ever since the outbreak, the social distancing measures have disrupted not only peoples’ li...
From visiting the brick and mortar stores for shopping to saving the products in the ‘e-cart’, customers have evolved and so have their buying journeys. This evolution demands that even enterprises evolve in their business strategies, so that their m...