Lou is Director at HCL’s Digital Process Operations (DPO) with over 35 years of experience in Corporate Operations Management, Finance and Sales. His most recent tenure in the mortgage industry spans across all aspects of the mortgage loan lifecycle. His prior work experience includes, but not limited to, KPMG, CapCO/FIS Global, Accenture Credit Services, Retreat Capital, Morgan Stanley/Saxon, Countrywide, Washington Mutual and JPM Morgan.

Professional and Industry Experience: Lou brings a valuable background of Finance and Operations Management disciplines to the ever-present challenges within the mortgage industry. This coupled with his mortgage expertise allows him to tackle the most complex of situations, innovate for solutions and lead transformational change across people, process and technological dynamics that define targeted operating model cultures. No matter what the assignment’s scale or regulatory complexity, Lou is a decisive, competent and dedicated client champion that delivers exceptional results.