Mukesh Singh
Associate General Manager , HCLTech
COVID-19 has disrupted the status quo for most businesses across industries worldwide and forced them to think different and innovate key functions of their CX (customer experience) strategy. Investments in digital and a focus on next-gen techno...
Contact centers are the customer service centers of enterprises. When customers face issues with access, availability, or administering of a product, they invariably reach out to the contact centers via available channels such as voice, chat, social,...
As soon as a problem arises with any product or service, the first thought that crosses the user is to call the contact center. Though, dialing the number does not connect the customer directly with the agent, they have to follow a number of steps to...