Patrick is Director at HCL’s Digital Process Operations (DPO) with over 25 years’ experience in directing operations and strategic account management functions in both domestic and international environments. His experience includes leadership of advisory initiatives in the financial services sector such as mortgage operations and capital markets, the provision of business and technology services to major banking & investor institutions, and extensive experience in global business process outsourcing (BPO-Financial Services) operations. Patrick’s most recent tenure in the mortgage banking industry spans across all aspects of the mortgage loan lifecycle. His prior work experience includes, but not limited to, CAPCO (The Capital Markets Group), Retreat Capital, NARS & Heart Financial Services (LOGS Network Companies) as well as Newbold Advisors.

Patrick has significant expertise in providing strategic and operational direction, streamlining of operations to enhance performance across various functions.

Professional and Industry Experience: Patrick brings a valuable background of Finance and Operations Management disciplines to the ever-present challenges within the mortgage industry. This coupled with his mortgage expertise allows him to tackle the most complex of situations, innovate for solutions and lead transformational change across people, process and technological dynamics that define targeted operating model cultures. No matter what the assignment’s scale or regulatory complexity, Patrick is a decisive, competent and dedicated client champion that delivers exceptional results.