Raman Sharma
Associate Director , HCLTech
When we talk about customer experience (CX), the discussion usually takes an ‘outside-in’ view from a customer’s perspective, when he/she is trying to reach you while facing a problem with your product or service. From here on, we try and design the ...
The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer m...