Raman Sharma | HCL Blogs
By:

Raman Sharma, Associate Director

In the age of individualization, we are on the cusp of something revolutionary - Customer Journey Orchestration (CJO). But this story begins with the emergence of an omnichannel customer service strategy designed to empower consumers. It transformed ...
By:

Raman Sharma, Associate Director

When we talk about customer experience (CX), the discussion usually takes an ‘outside-in’ view from a customer’s perspective, when he/she is trying to reach you while facing a problem with your product or service. From here on, we try and design the ...
By:

Raman Sharma, Associate Director

The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer m...