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I have always maintained that ‘digital transformation’ percolates deeper than the layer of interface with customer, down to your core systems, the way it is managed for scale and response. The transformed data layer, simplified business processes, en...
Digital Transformation in BFSI industry – The need for integrated transformation 'Customer centricity' of Digital Transformation is often misconstrued with a notion that Digitalization is just about transforming the layer of interaction between firm...