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Future of the customer engagement journey in utilities
62
Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
Effective Change and Adoption Communication
54

Oct 29, 2020

Effective Change and Adoption Communication

Dr Amelia Mosquera-Pardo Change and Adoption Lead Consultant

Dr Amelia Mosquera-Pardo, Change and Adoption Lead Consultant, HCL Technologies, lists out 4 components that make up an effective change and adoption communication plan. Read this blog to know more.
Adoption by Design
55

Oct 29, 2020

Adoption by Design

Dr Amelia Mosquera-Pardo Change and Adoption Lead Consultant

Dr Amelia Mosquera-Pardo, Change and Adoption Lead Consultant, HCL Technologies, shares an insightful framework to help enterprises build user adoption into their technology transformation projects. Find out more in this blog.
GraphQL
54

Oct 28, 2020

Why Use GraphQL with ReactJS

Shalabh Goel Lead engineer

GraphQL is becoming the new standard for data-driven applications. So you’ve been constructing and using REST API’s for quite some time now and short while ago started hearing about GraphQL — a new hype in the field of API technologies. Some says it...
COVID is causing us to lose touch
282

Aug 31, 2020

COVID is causing us to lose touch

Rahul Singh President, Financial Services

The age of contactless payments is well and truly here to stay leading to an explosion in contactless online and mobile payment options
Post COVID World
121
In the past the devices would require an inseparable, tightly coupled interface to access and operate them. However, in the recent evolution of smart devices, it is very restrictive to develop a system that cannot lend to deployment in diverse...
Creating Meaningful CX with Facial Expression Mapping
196

Jun 30, 2020

Creating Meaningful CX with Facial Expression Mapping

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Read this blog to learn how enterprises can leverage technologies like machine learning and AI to recognise human facial expression to create meaningful CX in B2B and B2C businesses.
Experience Level Agreement
594

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
lifelong learning
142
Gone are the days when one would get into a job after graduation and retire while doing the same thing in the same organization. We are now living in dynamic and exciting times, thanks to the advent of new technologies every day. A professional’s...
LSH
2,706
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
Future of the customer engagement journey in utilities
62
Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
COVID is causing us to lose touch
282

Aug 31, 2020

COVID is causing us to lose touch

Rahul Singh President, Financial Services

The age of contactless payments is well and truly here to stay leading to an explosion in contactless online and mobile payment options
Experience Level Agreement
594

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
ADAS
2,643
The digital age is firmly upon us and the traditional industries like manufacturing, and generally all B2B industries, are finding it tough to be market relevant in this new experience economy. Irrespective of the size of the company, some common...
How to Craft User-Centered Applications?
1,038
Understand why participation of users during the design and development process leads to a more user friendly and user satisfying application.
flex2angularjs
5,429

Jul 07, 2015

AngularJS for Single Page Applications

Indronil Ghosh Assoicate Technical Manager

When we decided to explore the JavaScript world, we tried to overcome most of the shortcomings we had experienced in Flex.
Chatboats
1,162
Bot is software which is intended to systematize tasks such as booking tickets, tracking of cargos, requesting a rates etc. The chatbots are capable of thought-provoking human conversation and give the feel as if you are interacting with a human....

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
1009 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.


Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015
1993 Views

User Mental Model


Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015
1421 Views

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.