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5G Revolution is beyond the corner
33
Imagine a world where you can have a 3D full immersion conference call with your colleagues wherever they may physically be in the world…Imagine a world where you can easily live stream on Instagram, a goal scored by your favourite player during...
Unlock the value of existing Ariba investments
43

Jan 20, 2021

Unlock the value of existing Ariba investments

Nicholas McFetrich SAP Digital Transformation Architect, EMEA

Are you not realizing the value you expected from your SAP Ariba indirect procurement solution? This blog provides some guidelines to help you optimize your existing SAP on-premise or Ariba solution to deliver increased value. Our approach is...
The Future of eCommerce
41
Companies can no longer simply rely on a brand name to ensure growth and customer loyalty. Customers are increasingly adopting the digital “lifestyle,” and it is imperative that companies proactively prepare for their future in a digital economy. It...
EPS
110

Jan 20, 2021

User Experience (UX) Redefined with Intelligence

Subhayu De Sarkar Senior Technical Specialist SAP

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues...
Designing Multi-experience Contact Centers Powered By AI
193

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Carving a Future for Remote WorkSpaces
65

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
Business Continuity
136
While the entire world struggles with the COVID-19 pandemic and its cascading repercussions, it has become increasingly difficult for businesses to sell products that involve customers to 'look, touch and feel’. When it comes to previewing a Cabin...
SafeSense
190

Nov 26, 2020

Reopen your workplace with confidence and provide employees with peace of mind

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

With an increased need to return to the workplace, companies must leverage technology to enforce safety measures and bring real-time safety assurance to employee experience. HCL SafeSense is a precision focused solution that relies on real-time face...
Future of the customer engagement journey in utilities
155
Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
Designing Multi-experience Contact Centers Powered By AI
193

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
5G Revolution is beyond the corner
33
Imagine a world where you can have a 3D full immersion conference call with your colleagues wherever they may physically be in the world…Imagine a world where you can easily live stream on Instagram, a goal scored by your favourite player during...
LSH
2,951
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
COVID is causing us to lose touch
385

Aug 31, 2020

COVID is causing us to lose touch

Rahul Singh President, Financial Services

The age of contactless payments is well and truly here to stay leading to an explosion in contactless online and mobile payment options
Experience Level Agreement
719

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
EPS
110

Jan 20, 2021

User Experience (UX) Redefined with Intelligence

Subhayu De Sarkar Senior Technical Specialist SAP

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues...
How to Craft User-Centered Applications?
1,169
Understand why participation of users during the design and development process leads to a more user friendly and user satisfying application.
SafeSense
190

Nov 26, 2020

Reopen your workplace with confidence and provide employees with peace of mind

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

With an increased need to return to the workplace, companies must leverage technology to enforce safety measures and bring real-time safety assurance to employee experience. HCL SafeSense is a precision focused solution that relies on real-time face...

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
1043 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.


Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015
2102 Views

User Mental Model


Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015
1469 Views

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.