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Designing Multi-experience Contact Centers Powered By AI
80

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
GraphQL
102

Oct 28, 2020

Why Use GraphQL with ReactJS

Shalabh Goel Lead engineer

GraphQL is becoming the new standard for data-driven applications. So you’ve been constructing and using REST API’s for quite some time now and short while ago started hearing about GraphQL — a new hype in the field of API technologies. Some says it...
WBEM
953

May 07, 2018

Web Based Enterprise Management

Sachin Sharma Technical Manager

WBEM being  a Set of Management and Internet Standard technologies unlike its predecessor which are protocols. It helps WBEM to be more protractible and hence simplify and promote the development of non-aligned platforms, tools, changeable...
Rest
605
REST is designed for humans. What if a machine can access any information over other machine just like humans do through a browser? And yes, it is possible. The answer is RESTful web service.RESTful web services are designed in a way that any...
Performance Optimization
571
Performance Optimization of web experience makes page's interaction and rendering as smooth as possible. Read this blog to know more about strategies involved in performance optimization
Hybrid Mobile App Development Using Cordova Framework
840
Introduction
How to Craft User-Centered Applications?
1,121
Understand why participation of users during the design and development process leads to a more user friendly and user satisfying application.
Internet of Things (IoT) Using HTML 5 Web Socket
6,273
Introduction to Internet of Things (IoT)
Designing Multi-experience Contact Centers Powered By AI
80

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
How to Craft User-Centered Applications?
1,121
Understand why participation of users during the design and development process leads to a more user friendly and user satisfying application.
Mobile application development
1,150
Mobile applications are the software programs which were initially used to retrieve general information such as contacts, calendars, weather, and music. But the applications soon became popular amongst mobile users, which led to the expansion of...
GraphQL
102

Oct 28, 2020

Why Use GraphQL with ReactJS

Shalabh Goel Lead engineer

GraphQL is becoming the new standard for data-driven applications. So you’ve been constructing and using REST API’s for quite some time now and short while ago started hearing about GraphQL — a new hype in the field of API technologies. Some says it...
WBEM
953

May 07, 2018

Web Based Enterprise Management

Sachin Sharma Technical Manager

WBEM being  a Set of Management and Internet Standard technologies unlike its predecessor which are protocols. It helps WBEM to be more protractible and hence simplify and promote the development of non-aligned platforms, tools, changeable...
Choosing Between Low And High Wireframe Fidelity
540
Fabulous products take time to build, and a design process is crucial for laying its foundation. To be very frank, wireframing is one of those mysterious steps in a design phase and can be quite enticing to skip.
Rest
605
REST is designed for humans. What if a machine can access any information over other machine just like humans do through a browser? And yes, it is possible. The answer is RESTful web service.RESTful web services are designed in a way that any...

Designing Multi-experience Contact Centers Powered By AI
Yatindra Mahajan - Practice Head – Networks and Contact Center Services | January 15, 2021
80 Views

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS. But because these channels are operated in silos, agents do not have access to data on previous customer interactions, which means that what the customers get is far from being a seamless, omnichannel experience.

To deliver a truly omnichannel customer journey, all customer interactions, with all the relevant historical and personal information, must be integrated and made available to agents at every customer touchpoint. Most importantly, companies need to have an effective mechanism to measure and monitor conversations across channels in real time and track customer feedback across the journey for better customer engagement.


Why Use GraphQL with ReactJS
Shalabh Goel - Lead engineer | October 28, 2020
102 Views

GraphQL is becoming the new standard for data-driven applications. So you’ve been constructing and using REST API’s for quite some time now and short while ago started hearing about GraphQL — a new hype in the field of API technologies. Some says it’s good, some says it’s not. Well, I am pretty sure you all must be wondering about what this GraphQL fuss is all about and how it’s different from the traditional approach. The purpose of this article is to highlight the major features associated with GraphQL along with discussing the significant pros and cons associated with this particular API specification. It is an open-source data query and manipulation language for APIs, and a revolutionary way of thinking about communication between our client and the server. GraphQL provides a complete and understandable description of the data in your API, gives clients the power to ask for exactly what they need and nothing more, makes it easier to evolve APIs over time, and enables powerful developer tools. In short, you should use a GraphQL client for tasks that are repetitive and agnostic to the app you’re building. For example, being able to send queries and mutations without having to worry about lower-level networking details or maintaining a local cache. This is functionality you’ll want in any frontend application that’s talking to a GraphQL server - why build it yourself when you can use any of the amazing GraphQL clients out there? The best part is the language isn’t dependent on any specific database management system and is actually supported by your current data and coding.


Web Based Enterprise Management
Sachin Sharma - Technical Manager ,Engineering R&D Services | May 7, 2018
953 Views

WBEM being  a Set of Management and Internet Standard technologies unlike its predecessor which are protocols. It helps WBEM to be more protractible and hence simplify and promote the development of non-aligned platforms, tools, changeable infrastructure and applications. 
Thus WBEM is helping in expanding the management & monitoring domain to industries like utility computing, web Services, Security and Storage.