What is Hybris Digital Service?

HCL’s Digital Service showcase demonstrates how SAP technologies, combined with HCL know how, can help transform a business from a traditional manufacturer and trade retailer into a modern, customer-centric solutions provider. It features:

  • Automated fault reporting and diagnosis leveraging connected devices
  • Faster problem resolution using machine learning intelligence
  • Lower cost of service powered by chatbot technologies
  • Improved field technician efficiency and safety with real-time information and wearable technology

The Benefits:

  • Enablement of new business models (XaaS – “anything as a service”)
  • Increased service revenues
  • Improved service efficiency
  • Improved employee safety
  • Reduced IT TCO

What is Hybris Digital Service?

HCL’s Digital Service showcase demonstrates how SAP technologies, combined with HCL know how, can help transform a business from a traditional manufacturer and trade retailer into a modern, customer-centric solutions provider. It features:

  • Automated fault reporting and diagnosis leveraging connected devices
  • Faster problem resolution using machine learning intelligence
  • Lower cost of service powered by chatbot technologies
  • Improved field technician efficiency and safety with real-time information and wearable technology

The Benefits:

  • Enablement of new business models (XaaS – “anything as a service”)
  • Increased service revenues
  • Improved service efficiency
  • Improved employee safety
  • Reduced IT TCO