HCL offers Land Search Services to property buyers to improve customer base, reduce operational expenses and cost to increase profitibility. HCL’s facilitates conveyancing process by providing essential information regarding water and sewerage services for prospective property buyers. We provide a range of property search services including generation and provision of drainage and water searches, mains and sewer maps, environmental searches as well as inter-utility data transfer for both residential and commercial customers. In addition to electronic transactional activities, HCL also supports the requirement for onshore presence, at strategic locations within the utilities’ footprint to manage direct customer engagements. HCL’s Case Flow Manager (CFM) is familiar  with the concepts of speedily resolving issues  and keeping customers informed and similar tools to drive excellence. HCL is familiar of these concepts as Turnaround Time (TAT) and Keeping Customers informed (KCI). HCL currently drives TAT based on the Case Flow Manager (CFM) tool, which accurately allocates and then, monitors/ tracks the progress of a transaction. The company has successfully implemented Case Flow Manager to track timelines and ensuring that customer promises are met. A flow depicting our CFM tool.

Why HCL:

• Readiness of Onshore delivery for Land Search service
• We guarantee 30% seeding of resources with past experience in working with Land Search activities for a UK utility client
• Thorough understanding of the regulations/Adoption agreements
• Best in class record of achieving KPIs over and above SLAs
• We Cover 24/7, 365 days in a year pattern, tailor  made specifically on customer’s request.