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      Retail 5.0: Driving customer experience with AI-led operating models
As Retail 5.0 takes shape, AI-driven operating models are becoming the backbone of execution — powering everything from predictive logistics to real-time customer engagement
 
                          
                              As Retail 5.0 takes shape, AI-driven operating models are becoming the backbone of execution — powering everything from predictive logistics to real-time customer engagement
                            
                           
                          
                              Srinivas Lakkaraju, SVP at HCLTech and Henry Calvert, Head of Network at GSMA, explore how their collaboration is driving telecom innovation through the open gateway initiative
                            
                           
                          
                              Srinivas Kompella, Senior Vice President of Data and AI Enterprise at HCLTech, discusses how a product‑aligned operating model enables enterprises to scale AI with agility, trust and repeatability
                            
                           
                          
                              Sadagopan Singam, EVP at HCLTech, discusses how enterprises are turning to a product and platform-led operating model that embeds AI into decision-making and innovation
                            
                           
                          
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                            Empowering people for a sustainable future: HCLTech’s purpose-driven approach
                              Vipul Arora, Global Head, Sustainability at HCLTech, explores how investments in employee wellbeing, equity and innovation are redefining what meaningful impact looks like for modern enterprises
                            
                           
                          
                              Chau Dang, VP of Operations, Governance and Strategy at Verizon Business, outlines the critical role of AI and cloud in transforming telecom
                            
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