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HCL Technologies

Digital Logistics – drive personalized customer experience

Digital Logistics – drive personalized customer experience

The emerging wave of digital technologies is changing the way Logistics Service Providers (LSPs) / 3PLs and consumers interact and the way these companies manage their operations. Digital has disrupted Transportation and Logistics more than any other technology-driven change in the recent past – with many Logistics service providers struggling to adapt and compete with “born digital” companies. Expectations of personalized interactions, real-time shipment visibility and data-driven decisions are pushing these LSPs to transform themselves to compete in this Digital Era.

HCL's approach towards Digital enables these companies achieve the capabilities which can help them drive a differentiated customer experience and a highly optimized and efficient operations.

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