Qualification Required

• Excellent knowledge and skills with various platforms Like Redhat Linux, OpenShift, VMware and Solaris).
• Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies.
• Essential Technical Skills and Competencies: Excellent interpersonal, verbal and written communications, analytical and presentation skills

Roles and Responsibilities

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Technical Expertise

• Experience with technologies for continuous multi-site replication Familiar with the following technologies: Server Hardware, OS OEL (Oracle Enterprise Linux) IBM AIX, Sun Solaris, VM Ware, Storage SANs; Oracle Databases; Network Switches
• Certifications in VMware or other relevant technologies like OpenShift, Dockers would be an added advantage

Required Skills

• Linux, Unix, VmWare, Shell or Perl script Experience in SAN and NAS Storage, RAID and LVM Managemento NFS, FTP, IPTABLES, DNS and DHCP Administration Working knowledge on YUM/Satellite Server Working Knowledge of Centrify User management tool.
• Patch & Package management, Security, Server hardening, etc.
• User Management, Performance Analysis, capacity planning and monitoring Troubleshooting